TERMS & CONDITIONS

Damage to property 

The farmstay reserves the right to charge guests the cost of rectifying damage. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

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Removal of farmstay property 

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage and installation charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

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Inappropriate behaviour

It is the farmstay policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Manager/ housekeeper, or if any inappropriate behavior is brought to the attention of the Manager, the farmstay reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the owner's discretion, or guests may be asked to leave the farmstay.

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Lost property

If any belongings have been left behind by guests we will try our best to contact the guest and return the goods back to it's owner. If it is not claimed within 3 months time the farmstay reserves the right to dispose the item.

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Payment Terms

Making an online booking or transferring the remittance for reservation for the room is not to be construed as a CONFIRMATION OF BOOKING. Until and unless it is approved/confirmed by the farmstay explicitly through its official channels. With regard to the bookings forwarded through the Travel agents/Travel sites etc. Follow up for confirmation is to be done with the respective Travel Agency / Travel agent. All bookings are treated as a request until and unless approved/confirmed by the farmstay. Minimum of 3 working days period is required to confirm booking request. The refund process may take 7-8 business days. The refund amount depends on numerous factors such as our cancellation policy, time of cancellation and processing fees. OFFLINE Payment Confirmation requires 01 – 03 Bank working day time according to MOP and Network proceedings. We will always try our best to process confirmation of booking and refunds as soon as possible.